Refund Policy

At OffsetMyFlight, we want you to feel good about your climate impact. If you’re not fully satisfied with your carbon offset purchase, we’re here to help.

💸 Refund Eligibility

You can request a refund for any of the following:

• One-time offset purchases
• Monthly subscription charges (latest payment only)

We accept refund requests within 14 days of the transaction date.

🔁 How to Request a Refund

To request a refund, please email us at support@offsetmyflight.org with the following:

• Your full name
• The email used to make the purchase
• Order or transaction details
• Reason for your request (optional, but appreciated!)

⏳ Processing Time

Refunds are typically processed within 5–10 business days to your original payment method. We’ll notify you by email once your refund has been issued.

📌 Important Notes

• If you’re on a monthly plan, you can cancel anytime to avoid future charges.
• We reserve the right to decline refund requests that fall outside the 14-day window or appear to be made in bad faith (e.g., repeated refund requests without use of the service).

💬 Questions?

We’re here to help! Reach out at support@offsetmyflight.org and we’ll get back to you as soon as possible.